We are delighted to have your involvement in the Open House Melbourne Weekend 2024: RE/DISCOVER your City

 

This Collaborator Portal is your go-to online guide for participating in the Weekend 2024. Here you will find key dates + deadlines, resources for review and download and tips + tricks for making your program the best it can be.

 

This page is regularly updated, so bookmark this link or save it somewhere safe for quick + easy access!

 

Last update: Thursday 18 July

Key Contacts for the Weekend

Precinct Managers (and Assistant Precinct Managers)

On the Weekend, your main contact is the Precinct Manager (PM) assigned to your area. Precinct Managers, with the support of Assistant Precinct Managers, oversee the volunteers in your area and are best placed to assist with troubleshooting any issues or incidents.

  • If your allocated volunteer doesn’t show up, call your PM.
  • If something isn’t right with your signage, call your PM.
  • If you have another question, call your PM.

Contact details for your PM has been emailed to you. Please refrain from contacting them until the Weekend.

Emergency Operations Centre (EOC) 

The EOC number is: 0494 139 815
The EOC located at Collingwood Yards and is a direct line to the Open House Melbourne core team in case of incidents or emergency. The EOC can activate an emergency or communication response or operational support.

This number is only active over the Weekend.

In case of emergency, always contact emergency services – call 000. As soon as practicable, notify the EOC and your PM.

In the lead up to the Weekend, your first point of contact is the Open House team via info@ohm.org.au

Access to Humanitix

Invitations have now been sent from Open House Melbourne via Humanitix to the main contact listed for all programs with a pre-booked component. Please download the ‘Humanitix for Hosts’ app to your mobile to gain view + scan access to your program/s. Now that tickets are live, you should be able to see your events, with attendees who have already booked in listed.

In the lead up to the Weekend—you will be able to independently monitor booking numbers and have up to date attendee information without having to contact our team.

During the Weekend—you will be able to digitally check in guests on the Weekend through the app.

Watch our tutorial here and get in touch if you have any further questions!

Watch now

Volunteers

We are busy reviewing your requests and mapping out volunteer and signage requirements for the Weekend festival as a whole.

Please remember that while we do our best to meet all volunteer requests, we cannot guarantee that you will have volunteers on the day. As such, we expect that you are prepared to deliver your program or event without the support of an Open House Volunteer. In some cases your site or program may be allocated a volunteer whether you have requested this or not. This volunteer may be tasked with capturing visitor numbers or sharing general festival information. We ask that you make them feel welcome and useful.

On Friday 12 July, you will be:

  1. notified of your Volunteer shift allocation and the shift length/s

On Monday 22 July, you will be:

  1. Provided your finalised volunteer shift allocation
  2. Provided your Precinct Manager contact details.

Signage collection

Open House Melbourne has a stock of A-frames and flags for Collaborators to use over the Weekend. Signage is allocated on an as needs basis in response to signage requests which we have already received from you.

If you have been allocated signage, you will have been notified via email on Friday 12 July.

You can collect and return your signage to the Open House Melbourne office, located at:
Room 3, Level UG Johnston Street Building
Collingwood Yards, 35 Johnston Street
Collingwood VIC 3066

Collection: 10am-4pm, Tuesday 16 to Friday 18 July + Wednesday 24 July
Return: 10am-4pm, Monday 29 + Tuesday 30 July

Types of signage

A-frames

These are great to mark tour meeting points across your site. These aren’t too heavy, but can be a bit awkward to carry.

Dimensions: 600mm x 900mm

Weight: no more than 5kg

 

These are our trusty flags that, if you’ve participated in the Weekend before, you’ll be most familiar with! They are visible from far away and are a great marker on the street for ‘open access’ sites. They have an extra heavy base so are perfect for those spots that may be more prone to windy weather. All parts pack into one canvas bag.

Dimensions: Approx. 600mm x 3000mm

Weight: Approx. 10kg including base

'New' feather banners

These are the newest addition to our signage stock. Once assembled, they will stand about 2.5m tall. They are visible from far away and are a great marker on the street for ‘open access’ sites. Best for more sheltered spots as the base isn’t as heavy. The flag and poles pack into one bag and the base plate is separate.

Dimensions: 600mm x 2500m

Weight: comes with a 5kg base plate, with a cut out handle for easy carrying

Assembly instructions

Priority Access Badges

People with 2024 Members Badges and 2024 Volunteer Badges are entitled to ‘jump the queue’ access to open access buildings.

This kicks into action if you are an open access site and managing a popular queue of visitors.

Always manage the priority queue discreetly and respectfully.

Best practice is to allow a few people in at a time in amongst the general public, or allocate a few places in each tour to the priority queue, rather than allowing everyone in the priority queue access before the general public.

As with all queue management, keep the visitors informed. If anyone asks, explain that only key Open House sponsors, media and volunteers receive priority access.

Collaborator 'Day on a Page'

Precinct Managers (and Assistant Precinct Managers)

On the Weekend, your main contact is the Precinct Manager (PM) assigned to your area. Precinct Managers, with the support of Assistant Precinct Managers, oversee the volunteers in your area and are best placed to assist with troubleshooting any issues or incidents.

  • If your allocated volunteer doesn’t show up, call your PM.
  • If something isn’t right with your signage, call your PM.
  • If you have another question, call your PM.

Contact details for PMs will be provided Monday 22 July. Please refrain from contacting them until the Weekend.

Emergency Operations Centre (EOC) 

The EOC number is: 0494 139 815

The EOC located at Collingwood Yards and is a direct line to the Open House Melbourne core team in case of incidents or emergency. The EOC can activate an emergency or communication response or operational support.

The EOC contact number will be provided Monday 22 July. This number is only active over the Weekend.

In case of emergency, always contact emergency services – call 000. As soon as practicable, notify the EOC and your PM. 

In the lead up to the Weekend, your first point of contact is the Open House team via info@ohm.org.au


Get prepared for the Weekend with these handy tips.

Do a test run through of your program

  • If you’re doing building tours, test the time it takes to move through the space (with a group). Is there space for your tour group size at each ‘stop’ to gather? Anticipate questions from the participants. Have you allowed for some time for this?
  • If you’re delivering a walking tour, head out and do it! Take your colleagues, family or friends along with you. Check your planned route is clear and adjust if necessary. Think about how it will work with the group size you’ve indicated. A group of 20 tour participants moves slower than one or two people. Be considerate of different participants abilities. If you’re in the city or another busy/noisy area, where will the group stand when you stop to share information? Is there somewhere sheltered from noise or weather?
  • If you’re site is open access, ensure you have clearly marked the areas that are accessible to the public and where they may not be able to go. Think about where is best to form a queue safely, if required. Where is the best place to position your allocated signage so it can be seen. If you have volunteers, they are a great wayfinding tool as they walk and talk!

Think about the logistics of the day

  • Where is the best place for signage (if applicable)?
  • How will you use your volunteers (if applicable)?
  • Have you got enough of your team available to support? Where will each person be stationed and what is their role?
  • Will it be clear for visitors what areas they can and can’t access? Will they know where to go for a tour meeting point?
  • If your event is ticketed, who will be checking attendees off using the Humanitix for Hosts? Ensure you have this downloaded and ready to go, and that you have access to your specific event.
  • If your space is open access, who is recording visitor numbers? Do they have a clicker and are they in the best position to capture these numbers accurately?

A pre-event checklist is on its way with more questions like this to help you prepare.


If you have been allocated volunteers, they have been instructed to arrive 30 minutes prior to your program open/start time. Please be prepared to answer the following questions:

  • Where is the Open House flag/a-frame or any other material for the building (if applicable)
    • Where is the best location for the Open House signage?
  • What are the operations and logistics for the Building or Program?
    • Where is the best place to form a queue?
    • How many people are expected to attend?
    • How frequent are tours?
    • Are there any special requirements? (age, close shoes, etc.)
  • What is the building’s Emergency or Evacuation Plan?
    • Who are the wardens on site?
    • Where is the emergency assembly point?
  • What are the amenities and where are they?
    • Where are the nearest bathrooms?
    • Is there somewhere nearby to get coffee or food?
  • Are there any accessible entries or accessible routes for attendees?
    • This may include ramps, step free pathways, etc.

Please review the Volunteer Day on Page for more.

It’s also great to know what else is happening in your area as part of the Open House Melbourne Weekend. Encourage your visitors to explore other sites nearby! Always direct visitors to the Open House Melbourne website for up-to-date program information.


Arrive on site and ready to go at least 30 minutes before your program open/start time.

  • If you have been allocated volunteers, they have been instructed to arrive 30 minutes prior to the program open/start time. If your volunteer hasn’t showed up, contact your Precinct Manager.
  • Get your signage ready and staff/volunteers in place.

Attendees for ticketed events are reminded to arrive 15 minutes prior to the event/program start time so your program can run to time. Ensure you are prepared to scan tickets and attendees understand where to wait until the tour/program begins.

Be prepared for walk-ups on the day

People who have missed out on a ticket to a pre-booked program or event may try their luck on the day in case of no shows.

  • You are entitled to turn people away if your program is pre-booked and they do not have a valid ticket.
  • Please be mindful pre-booked attendees will have booked in advance and paid the $7 booking fee.
  • At the end of the day, we want to ensure you, your staff/volunteers and visitors or tour participants have a great time over the Weekend.

  • Welcome visitors and tour attendees with a smile!
  • Ensure tickets are being scanned and visitor numbers are being counted
  • Ensure your staff and volunteers are in the best position to assist with sharing information, addressing visitor queries, supporting with tour group management or wayfinding.
  • Deliver your tours and programs to time while also meeting the needs of attendees – answer their questions but keep things moving. On tours, use a big voice to ensure everyone can hear you. Be accommodating and assertive at the same time!
  • Always be aware of your surroundings and the safety of your staff, volunteers and visitors.
  • Be prepared to accomodate Members or Volunteers entitled to Priority Access when they present their badge.
  • In the case of incident or emergency, contact your Precinct Manager and the EOC as appropriate.
    • Complete an incident report form and submit this to Open House Melbourne via the form provided.

  • Pack down signage if you don’t need it again. Ensure each piece that you received is there. Volunteers can support with this.
    • If you’ll be using it again tomorrow, store it somewhere safe and secure, out of the weather.
  • Debrief with your volunteers (if applicable)
    • Hear their feedback, ensure you’re aware of any visitor numbers they collected and that it aligns with your understanding of the day’s visitation.
    • Thank them for their support and send them on their way – the Open House Weekend could not go ahead without the support of our wonderful volunteers!
  • Complete the end of day report to submit visitor numbers, any outstanding experiences or stories, record incidents if required.
  • Prepare for the next day (if applicable)
    • What have you learned from today that you could improve for tomorrow?
  • Head off to another Open House activity or have a well-deserved break after a fun and enriching program!

Collaborator Resources for review + download

Collaborator Briefing

In case you missed it (or if you want to relive all the action) you can now access the recording plus the presentation slides via the links below.

Hear from the team about Program and marketing updates, volunteers + signage and all things risk and safety so you’re prepared for the Weekend!

Watch now

Collaborator Marketing Kit

A range of editable design assets are now ready for you share your involvement in the Weekend far and wide! Please review the Style Guide to ensure your use of the RE/DISCOVER your City identity and Open House Melbourne assets are within the guidelines.

Fonts, colour codes and design files have been supplied if you wish to add your program details to posters or social assets. Other generic assets are available too. You’re welcome to use anything supplied here or develop your own within the guidelines.

Please reach out to the team should you have questions or wish to run an updated asset by us for approval.

Download here

Volunteer Day on a Page

This information is provided to all Building Volunteers so they can be prepared for a great Open House Melbourne Weekend. If you have been assigned a Volunteer, we encourage you to familiarise yourself with this information so you’re prepared to brief them.

Volunteer Day on a Page

Important links for the Weekend

End of day report

Please complete this form at the end of each day. This helps us to accurately capture visitor numbers while they’re fresh in your mind, prompts to notify of any incidents and ensures you have the opportunity to reflect and provide feedback so we can ensure your program is running smoothly!

End of day report

Incident Report Form

Please report any incidents that occur across the Open House Melbourne Weekend, no matter how small they seem at the time. This helps to ensure incidents are resolved in an appropriate and timely fashion and prevents similar incidents occurring in future so we can all have a safe and enjoyable Weekend.

Incident Report Form

Collaborator FAQs

We’ll send the program live on Wednesday 26 June. The program is under embargo until then so please keep your involvement under wraps until then.

 


The Open House Melbourne Weekend 2024 will take place across Saturday 27 + Sunday 28 July 2024.

Open House Melbourne programming including Designing with Country, Modern Melbourne, This is Public and the Heritage Address will take place in the evenings surrounding the Weekend.


You will be notified about your volunteer allocation in late June.


In 2024, all ticketing for pre-booked programs will be managed by Open House Melbourne. We will work with you to understand your capacity for oversubscription to account for attrition. A small fee of $7 will apply to all tickets to contribute to the ticketing administration costs.


Whether you’re in individual or an organisation, you’ll become a Collaborator when your submission is accepted into the program. We’ll then support you to supply the required information for the print and digital program and ensure you’re prepared to deliver your event successfully during the Weekend.

 


For successful participation on the Open House Melbourne Weekend we ask that all Collaborators:

+ Hold necessary permissions and insurances to undertake the proposed program/event during the Weekend (27+28 July 2024);
+ Review and agree to the Collaborator Terms + Conditions;
+ Open their building space for a minimum of four hours across the weekend and/or accommodate a minimum capacity of 50 people for events/tours
+ Will have a knowledgeable, responsible person/s (on-site or online) to oversee the delivery of the program/event and engage with the public during the Weekend;
+ Submit all required content/information about the planned experience to meet Open House Melbourne deadlines for print and digital program and logistical planning
+ Where required, host Open House Melbourne Volunteers during their allocated shift to provide event support and collect visitor data;
+ Promote their participation in the Weekend across platforms including website and social media and will where applicable, display OHM signage onsite during the event.


Terms + Conditions for participation can be found here.


In 2024, all ticketing for pre-booked programs will be managed by Open House Melbourne via Humanitix. We will work with you to understand your capacity for oversubscription to account for attrition.

A small fee of $7 will apply to all tickets to contribute to the ticketing administration costs.

Open House Melbourne will create a ticketing link for your program to include in the digital program and for you to share with your networks.

Tickets are released to the public across two dates—3 + 6 July. This allows time for people to review the program and effectively plan their Weekend.  Two releases of tickets are scheduled to increase equity of access.

When your program becomes fully booked, a waitlist will be activated. Offers of available tickets due to cancellations will be processed automatically as an offer to the next person on the list.

Reminder emails for ticketed programs will be sent 72 hours prior to your event.

You will be given access to your event via the Humanitix app which shows up-to-date registration numbers and provides scanning permission.

On the Weekend, your team (with the support of Open House Melbourne volunteers) will be responsible for checking in attendees by scanning the QR on their ticket.

If you have any questions about ticketing, please contact us via info@ohm.org.au.


Open House Melbourne undertakes comprehensive marketing and PR activities in the lead up to and during the Weekend. We have an established database of 48,000+ email subscribers, 600,000+ annual website visits and an audience of over 58,000 across social media channels. Learn more in our 2023 Event Report here.

You will be provided a marketing kit including branding guidelines and digital and print assets to share with your networks to promote the Weekend.

For tailored benefits and services, please enquire about Partner and Sponsorship packages with Katie Evans, Partnerships + Communications Manager via katie.evans@ohm.org.au or +61 3 8648 8612.


Collaborator registration fees ensure we can continue to deliver the much-loved Open House Melbourne Weekend into the future. Registration fees contribute to administration costs, insurance, accessibility services, event management, volunteer recruitment and signage.

The fee structure is as follows:

  • $65 (Individual)
  • $120 (not-for-profit or community group)
  • $260 (school, for-profit, local government)
  • $440 (higher education, State government)

To discuss a payment plan or any other aspect relating to fees, please contact us via info@ohm.org.au or +61 3 8648 8612.


The Open House Melbourne Weekend celebrates good design by opening up buildings, places and spaces, inspiring public engagement in conversations about the future of our city.

Open House Melbourne is the largest and longest-running Open House program in Australia. The Weekend provides you the opportunity to:

  • take an active role in advocating for the value of good design in our built environment
  • contribute to broad public discussion around the role of design in creating better futures
  • reach a broad cross-section of the community
  • gain access to new audiences.

Contact us

If you have a question that’s not answered here, please contact us via info@ohm.org.au or 03 8648 8612.

Note: we’re frequently out of the office for meetings and site visits so please email us if you can’t get through via phone. We aim to respond within 48 hours so please be patient but don’t hesitate to follow up if you haven’t heard back from us in this time.

Contact us